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PDA LMS Help Center

PDA LMS Help Center

The PDA LMS Help Center is the preferred method to request technical assistance for your PDA LMS training account. Complete and submit the form below for technical assistance or general inquiries. Your submitted ticket enters a queue for review and response within two business days.

PDA LMS Help Center hours of operation: Monday - Friday 8:00 am - 4:30 pm.

PDA LMS Help Center Request Form/Ticket

I am:*
- Staffed by an Area Agency on Aging (AAA)
- A Volunteer of an Area Agency on Aging (AAA)
- NOT staffed by or a volunteer of an Area Agency on Aging (AAA)
If you are staffed by or a volunteer of an Area Agency on Aging (AAA), please consult with one of your agency's designated PDA LMS 'org admins' to identify and resolve common issues such as password reset or profile setting edits/updates. If you are experiencing technical issues related to PDA LMS training content/course completion, etc., please proceed to complete/submit the form below.
I will consult with my agency's PDA LMS 'org admin' for issues related to password reset or profile updates.
I am submitting this ticket:*
- On my own behalf.
- On behalf of somebody else.
You indicated above that you are submitting this ticket on behalf of somebody else. Please provide YOUR name and email address below:
Adding YOUR contact information below allows us to 'cc'/copy you on the reply email we send to the account holder.
First Last Email Address
PDA LMS HELP CENTER FORM:
Complete the form below to submit a PDA LMS Help Center ticket. Tickets are entered into a queue and reviewed on a first-come first-served basis. Response/resolution may take up to 48 business hours.
NAME OF PDA LMS ACCOUNT HOLDER FOR WHOM YOU ARE SEEKING ASSISTANCE:*
If you are completing this form for yourself, enter your name below. If you are completing this form on behalf of another needing assistance, enter their name/information in the fields below, including their job title, email address, telephone number, and agency name.
First Name (given name): First Name (preferred/nickname): Last Name:
Job Title/Position:*
If your job title changes, please edit your account profile under the 'Profile' icon located on your training account 'Dashboard' page.
Email Address:*
Please enter the email address used to access your PDA LMS training account.
Enter Email Confirm Email
Telephone Number:*
This field is pre-formatted. Enter only a string of 10 digits (ex: ##########).
Name of Affiliated Agency:*
From the drop-down list below, select the name of your affiliated agency.
Request Type:*
Check the box(es) that represent the issue(s) you are experiencing/reporting. If none apply, check the last box marked 'Other' and type a brief description. (NOTE: If you need to provide more detail, use the 'Description of Request or Issue Experienced' section at the bottom of this form.)
- Login Issue
- Password Reset Issue
- Module Viewing Issue
- Module Completion Issue
- Exam Viewing Issue
- Exam Completion Issue
- I Can't Locate a Specific Course or Module
- I Need Event Registration Assistance (training/conference/meeting)
- I would like to cancel my registration to attend an 'in-person' training or conference
- I would like to submit a request for ADA Accessibility/Access
- I am a PDA LMS 'org admin' and would like to request the transfer of an existing 'user' training account the user's former agency to new agency
- I am a PDA LMS 'org admin' and would like to request deactivation of user training account(s)
- I am a PDA LMS 'org admin' and would like to request reactivation of former/rehired user's deactivated training account
- Pennsylvania Department of Aging (PDA) Staff ONLY: I am a PDA staff member requesting a new PDA LMS training account.
- Other (please list below):
ADA Accessibility/Access Request Detail
In the text box below, please provide detail regarding your specific request for ADA accessibility/access.
Please deactivate the following account(s) from my agency's PDA LMS organizational hierarchy:
Provide the following for each training account you want deactivated: 1) Name 2) Email Address 3) Term Date 4) Reason for Separation from Agency (resigned/retired/terminated/deceased/etc.).
Please reactivate the following deactivated account(s) under my agency's PDA LMS organizational hierarchy:
Provide the following for the training account you wish to reactivate under your agency's PDA LMS 'organizational' hierarchy: Name, Email Eddress, Job Title, and Hire/Rehire Date.
Agency Transfer - Former & New Agency Info Needed:
In the text box below, please provide your former agency name, email address, and job title; as well as your new agency name, email address, and job title.
'Other' Request Type:
Please list your specific request type in the field below. Please be brief, as you will have an opportunity to provide more detail regarding the nature of your request at the bottom of this form.
LMS Online Training Course/Module/Exam:*
Does your request pertain to a PDA LMS Online Training 'COURSE', 'MODULE', or 'EXAM'?
- YES
- NO
If you answered 'YES' above, please provide the full name of the training 'COURSE' below:*
LMS Calendar Event/Registration:*
Does your request pertain to a PDA LMS 'CALENDAR EVENT/REGISTRATION'?
- YES
- NO
If you answered 'YES' above, please provide the complete NAME and DATE of the 'CALENDAR EVENT' below:*
Description of Request or Issue Experienced:
In the text box below, feel free to enter a detailed description regarding the nature of your request or the issue experienced while navigating your PDA LMS training account.

In addition to the text box below, there is a section marked 'Upload' located at the bottom of this form. Feel free to click the 'Choose File' button and upload a screenshot or file to provide us with a visual example of the specific issue you are experiencing/reporting.
Web Browser:*
From the list below, check the web browser you are using to access your PDA LMS training account today.
NOTE: Internet Explorer (IE) is unsupported for the PDA LMS website. Visit the PDA LMS System Requirements page to view a list of recommended web browsers that are supported by this website.
- Google Chrome
- Mozilla Firefox
- Microsoft Edge
- Apple Safari
Upload
Click the 'Choose File' button below to upload/share an image file/screenshot of the specific issue you are reporting:
Accepted file types: jpg, gif, png, pdf, doc, docx, xls, xlsx, Max. file size: 50 MB.
Comments
This field is for validation purposes and should be left unchanged.

Thank you for contacting the PDA LMS Help Center!

PDA LMS Help Center

PDA LMS Help Center Request Form/Ticket

PDA LMS HELP CENTER FORM: